Pathetic Credit card division

<p>I paid up and closed my credit card with Standard Bank, however they still debited my account.I called and was told 5 days...every time I call I am being given a different story.The one agent advised that the amount to be reversed is less then the amount debited?????? I am struggling for two damn weeks, this is ridiculous! When you call you hold for 10-15 minutes still to speak to and agent that constantly puts you on hold a call is no less than 30 min???? Still not be helped and apparently your team leaders cannot call a customer back? WoW!</p>