1 reviews | Active since Apr 2017

05 Jul 2018, 01:39

Pathetic conduct by managers

I will never stop complaining about this bank until my query has been resolved, until the manager that disrespected and insulted me by telling me how disgusting I was is attended to, I will go on every media to expose the unprofessional behaviour this bank continues to display. I lodged a complain on Saturday and to this day it has never been attended to; now that is so much for client experience and client service.

This is my complain on Saturday- Money was deposited into my account last night and it hasn't cleared, the money was supposed to be utilized today(Saturday) but here I am sitting with a wasted saturday, went to the Mafikeng Main branch and the behaviour displayed by one of the managers is so appauling, hauled insults at me in the midst of other clients, what an unprofessional display by Ms Maureen Modiselle/ Modisana telling me how disgusting I was, people had to ask me if we have had an unpleasant encounter before because it was just dispicable of her. I'm still traumatized really. Wow! But thanks to Sis Sophie for acting all professional in addressing me.

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Replies (2)
Standard Bank
Standard Bank's reply05 Jul 2018, 02:11
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Jul 2018, 15:43
Official

Dear Kennethius Lesedi Les Mautso

Thank you once again for posting your comments.

I refer to our telephonic conversations and can confirm that this matter has been addressed.

Kind regards

Amanda Mnothoza

Complaint Resolution Centre

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