Pathetic client service - Standard Bank Bellville

Hi, I had the worst client service at the Bellville Standard Bank today. I was there to make a deposit but it took me more than 30 minutes to do so. There was only 3 tellers to assist, taking into account that it is month end. One of the other clients requested to speak to the supervisor, she spoke through the window and advised that another teller would be assisting shortly. The extra teller came but then one left to go on lunch, so how did that help the situation. After a while there were more than 40 people waiting in the queue. One of the other staff advised that we can use the outside ATM to make a deposit, yes I could have but I don't know how it works, so I didn't want to take the chance. If this was FNB for example and I have seen this happen before, they would have a consultant take a few deposit clients to the ATM and assist them with making the deposit. Yes we are aware that people need to take lunch, as that was also one of the reasons given for the few tellers but how is that the clients problem, the bank needs to make provision for enough staff especially at peak periods. So happy that I am not a Standard Bank client and do not see becoming one in the future. Clarice