Pathetic client service at Standard Bank

I have three accounts with Standard Bank. Two business accounts and one private credit card. I have four cards, one unique card for every account and one that is linked to all three. I was able to make deposits to any account, using the linked card, and of course to a specific account, using the accounts unique card at the only ATM that accepts deposits in Virginia.

About 8 months ago, this stopped. Since then, I was not able to choose any account to make a deposit to and the unique card did not allow me to make any deposits. I registered a compliant with the Virginia Branch and they referred me to the business division in Welkom. The business division could not find any problem with either my card or accounts. We tested the cards at three different ATM machines in Welkom and it worked fine.

I got back to the Virginia Branch and told them that in Welkom, the cards worked fine. They did not believe me. After a long debate, the linked card was changed for a new one, to no avail.

On 27 June 2019 I reported the situation to Standard Bank via Facebook page on messenger. They reacted with: “Thank you for sharing the details. I will ensure that this matter is referred to the relevant team for review and revert back to you.”

On 1st of July: “Hi Henk, Our Team is still busy with this matter. Soon as we have an update, we will revert back to you.”

On 9 July after I contacted them: “Hi Henk, we have referred this matter to the branch they should be in touch with you.” (Nobody has contacted me yet on 29 July 2019)

On 11 July after I contacted them again: “Hi Henk, Sorry about the delay. Please check and come back to us. We going to call business banking and find out.”

On 11 July, after acknowledging receipt of my details on 27 June 2019: “Please provide us with the account number for the account the machine is not giving you an option to deposit.” I immediately supp**** them with it again.

And until today the problem is still not fixed and nobody from Standard Bank has contacted me. The person on the Facebook messenger is also not reacting to any of my enquiries. The card is working as usual in ATM’s at Bloemfontein, Bethlehem, Welkom, Senekal, Bethulie, but not in this particular one in Virginia.

You may ask why am I so fixated on this machine in Virginia? It is the only machine that can take deposits in Virginia and the bank can not repair it. In the mean time the bank embarked on retrenchment because they want to encourage clients to use the machines that they cannot fix or render a service from.

Pathetic Standard Bank, I am looking in to alternatives. Your client service stinks!!!!!!