PATHETIC CLIENT SERVICE

Standard Bank service is pathetic. I paid for a purchase at a retail store, and the payment went off my account three times. I have been in contact with Standard Bank for the last 5 days trying to get them to reverse the two duplicate transactions, and every time I call I am given a new story and a new process to follow. I have been wasting airtime making hundreds of calls between Standard Bank and the retail store with no luck. Standard Bank wants me to contact the retail store to contact their bank to send an email to Standard Bank to reverse the duplicate transactions, all of this while being a Standard Bank PRIVATE BANKING account holder. So I am expected to do all the admin work and after a week I am still sitting without the funds. I know with FNB you can simply dispute your payment on the banking app and it gets reversed automatically, with Standard Bank you need lots of airtime and data to assist them to reverse a duplicate transaction. If you want client service DO NOT BANK WITH STANDARD BANK.