FK
Francois K
1 reviews | Active since Mar 2019
31 Mar 2019, 17:03
pathetic CC service
I made an online purchase. SB decides to cancel the purchase due to possible *****, and suspend my card. then they send me a number i must phone. 30 minutes on hold, and still no answer. PATHETIC!!!!!!!!!!!!!!!!
when YOU suspend someone's card YOU PHONE THEM!!!!!!!!!!
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Replies (2)
Standard Bank's replyOfficial
01 Apr 2019, 04:57 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
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Standard Bank's reply01 Apr 2019, 04:57
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Clint Chetty Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
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Standard Bank's replyOfficial
04 Apr 2019, 10:47Dear Francois Klopper
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Apr 2019, 10:47
Official
Dear Francois Klopper
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***