BC
Bruce C
1 reviews | Active since Aug 2015
29 Jul 2024, 15:21
Pathetic call centres
Trying to cancel my credit card for weeks. Have been holding on for the call centre to pick up each time for over 30 min. This cannot be customer service. Can someone call me instead to cancel this card.!!!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
29 Jul 2024, 15:24Hi Bruce
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 15:24
Official
Hi Bruce
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
BC
Bruce C's updateReviewer Update
29 Jul 2024, 15:32Could you pls tell me why no one answers calls in that call centre? It has been 2 weeks trying to get through.
I even tried calling you at 3 today from the branch and still no answer.
I even tried calling you at 3 today from the branch and still no answer.
BC
Bruce C's update29 Jul 2024, 15:32
Reviewer Update
Could you pls tell me why no one answers calls in that call centre? It has been 2 weeks trying to get through.
I even tried calling you at 3 today from the branch and still no answer.
I even tried calling you at 3 today from the branch and still no answer.
Standard Bank's replyOfficial
29 Jul 2024, 15:33Hi Bruce
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 15:33
Official
Hi Bruce
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BC
Bruce C's updateReviewer Update
29 Jul 2024, 15:40Can I please have a person respond to me, instead of a robot.
BC
Bruce C's update29 Jul 2024, 15:40
Reviewer Update
Can I please have a person respond to me, instead of a robot.
BC
Bruce C's updateReviewer Update
29 Jul 2024, 15:44I had to eventually phone through to the complaints line to get assistance. Ref ***
Why is getting service so difficult
Why is getting service so difficult
BC
Bruce C's update29 Jul 2024, 15:44
Reviewer Update
I had to eventually phone through to the complaints line to get assistance. Ref ***
Why is getting service so difficult
Why is getting service so difficult
BC
Bruce C's updateReviewer Update
30 Jul 2024, 14:23Still trying to close this card. Why can you not get this right?
BC
Bruce C's update30 Jul 2024, 14:23
Reviewer Update
Still trying to close this card. Why can you not get this right?
Standard Bank's replyOfficial
30 Jul 2024, 15:23Dear Bruce
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2024, 15:23
Official
Dear Bruce
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***