HS
Harry S
1 reviews | Active since Feb 2019
05 Sept 2022, 12:38
Pathetic call centre service
Today we tried to close a settled student loan and get a refund on money I payed extra by mistake, we phoned the call centre *** after more than 30 minutes being messed around and transferred to differrent incomponent agents one told us to go to the bank and sort it out with them. My goodness why the hell is there a call centre if they are not willing to help you Standard bank get people who wants to help your customers, this service is utterly incompenent and disgracefull.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Sept 2022, 12:40Good Day Harry
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2022, 12:40
Official
Good Day Harry
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
HS
Harry S's updateReviewer Update
05 Sept 2022, 15:41Thank you one of your very helpfull and profesional agents phoned me not long after I place this and everything has been sorted, why can't they all be so profesional and efficient, thank you so much
HS
Harry S's update05 Sept 2022, 15:41
Reviewer Update
Thank you one of your very helpfull and profesional agents phoned me not long after I place this and everything has been sorted, why can't they all be so profesional and efficient, thank you so much
Standard Bank's replyOfficial
05 Sept 2022, 15:44Dear Harry
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2022, 15:44
Official
Dear Harry
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***