Pathetic call centre, pathetic private banker

I requested the settlement amount on my VAF account on 28 August. I am still waiting. I sent the same mail to my apparent private banker, he is still as pathetic as the last time: <br> <br> http://hellopeter.com/standard-bank/complaints/absolutely-clueless-banker-*** <br> <br> I am yet to hear from any one in standard bank, and the interest of another month is being added to my account, when I could be making arrangements to pay. Now whose fault is that, Standard Bank? Who is going to pay that interest?