Pathetic Call Centre

Phoned in to change my EAP limit which took a lengthy 15 min call for such a simple task. Half the time spent entering in superfluous information only to be asked again for all the info by the agent. Reference number was not given as systems were apparently giving trouble...such a typically 3rd world excuse.<br> <br> Upon doing a EFT my 'monthly limit' was correct but the 'available monthly limit' was not adjusted to my EAP request. As such I could not complete the EFT. <br> <br> Phoned the customer service line again in the evening only to be told over and over again that the call will be answered by the NEXT available agent - ended up waiting 10 minutes to no answer...what a ****** useless call center, agents that don't do the request right the first time and most of all waste clients time so it can be rectified the second time.<br> <br> TIME IS MONEY STANDARD BANK and you will soon not have any of my time or money!!!