Hellopeter
Share Your Experience
RA
Rauhah A

1 reviews | Active since Jul 2021

08 Nov 2021, 13:26

PATHETIC CALL CENTER SERVICE. ALL SERVICES ARE **********.

SO BEYOND SICK AND TIRED OF DEALING WITH STANDARD BANK HONESTLY. THERE IS ABSOLUTELY NO STAFF IN THE BANK OR VIA CALL CENTERS THAT CAN ASSIST EVER. STANDARD BANK IS THE BIGGEST INCONVENIENCE OF SERVICES EVER. IT JUST GETS WORSE DEALING WITH THEM EVERY SINGLE TIME. IF THE OMBUDSMAN FOR BANKING SERVICES CAN'T RESOLVE THESE ISSUES FOR A 79 YEAR OLD LADY THERE IS ABSOLUTELY NO HOPE IN STANDARD BANK.

0
Replies (2)
Standard Bank
Standard Bank's reply08 Nov 2021, 16:00
Official
Dear Rauhah A

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** 
Standard Bank
Standard Bank's reply10 Nov 2021, 12:01
Official
Dear  Rauhah A 

Thank you once again for posting your comments.

I refer to my telephonic conversation with your grand mother and can confirm that this matter has been resolved with her.

Kind regards

Clint Petersen
Complaint Resolution Centre
***