Pathetic business service

I thought it was a good idea to open up a secondary business bank account and decided on Standard. The process of getting the documents signed was relatively simple (not as fast as I would prefer but still not bad). But to get internet and app internet banking has been a major obstacle. I still don't have my cheque card which I believe is needed to set up the internet and app profiles. When I try calling the business call centre number to find out if my card is available at the selected branch it just blares out music and no answer for over an hour so I gave up. Makes me wish I had chosen another bank or maybe stuck with my current one. What's more the app asks to take a photo of your face and says it will take 3 mins to 12 hours for Home Affairs to verify my ID. I have done this twice. Six days later I am still waiting. Pathetic service - and people wonder why small businesses struggle in SA. This is one of the reasons: because even the private sector is as shoddy as the public one.