PATHETIC BUSINESS PROCESSES

<p>Standard bank gave me a home loan bond for R945000.00</p> <p>To get this loan i went throough the Fica process. I had to jump through hoops for them till they were happy. This i did. Today i try and do a change of address, because everytime i phone them, they say please go and do it. I take time off work to do this. Now they want proof of address. They have just paid out R945000.00 to buy the address for me. I have just paid my first installment to them. No, i must provide proof. I do not get post there yet and i have very few accounts. One staff member says it should have been updated automatically when the bond was registered. Another one says it takes about two months. </p> <p>Standard Bank does not seem to know what the hell is going on. </p> <p>Bad service.</p> <p>Bad attitude.</p> <p>Bad business processes.</p> <p>Do not understand costomers needs.</p> <p>Think that the customer is there to serve them.</p> <p>Very unhappy client of 30 years</p>