Pathetic business ethics

Pathetic service

Opened an account when I was a student in 2014. Haven’t used the account since 2018 when moving over to FNB. Account continued even with no transactions and NO CORRESPONDENCE from bank that charges were continuing to accumulate since 2018, account went into overdraft (WITH NO NOTIFICATION OF THIS FROM BANK) and started being charged an overdraft service fee as well as interest being compounded monthly for 3 YEARS with NO COMMUNICATION from the bank at all until I went in this year in September after someone accidentally deposited money into that account instead of my FNB one. Got told the account is in overdraft and they can’t issue a new card OR CLOSE the account until payment is made.

Got pushed around and shuffled off with no help from branch (Laudium) or call Centre about resolving the issue and now get a notice from lawyers to say the account has been handed over.

They say that they did not have my email to send me statements but they have my email for marketing purposes that I get regularly. 3 years and no statements, emails, sms’s or call about the account and now it’s my problem to settle the outstanding amount I was aware was being accumulated!

Will NEVER do business with standard bank EVER AGAIN.