Pathetic Business (and Private) Bank "Service" at Standard Bank Witbank Safeway.

I was at Standard Bank (SBSA) 18-01-2024, just collect my Business Account Debit Card.

I have held a SBSA Account since 1985. I have had held a Private Bank Account since 2005.

I also hold a Business Bank Account since 2018.

I was treated with contemp and told to wait my turn together with all other "normal" clients.

The truth is, there is no more a Private Bank nor a Business Bank Section. They are "contained" in a third-class dry-wall partition; white, the standard collour you purchase it; it has never been painted since its erection (+/- 4 years). LOL, my Private Banker refers to it "as an upgrade"... really...??? I think "a disgrace" will be a better discription.

It is situated within the "normal" bank. There is no more a separate section nor entrance. You also need to stand in the same queqe (information) at the bank entrance.

There is no more a private "lounge" (sitting area) for Private and/or Business Banking Clients.

My Business Banker told me "sorry, she cannot help me, I need to wait my turn at "collections", together the other "normal" clients. For this kind of contempt, I paid in excess of R9,000.00 fees for the 2023 Finacial Year...

After 40 minutes, I got up and left. I called Business Bank "Customer Care"; I got no response. I was promises an email response... after two days... I am still waiting.

Needless to say, I am not willing to pay R9,000+ per year, to be treated with such contempt. I am closing my Business Bank Account (moving it to ABSA).

I am also strongly considering closing my SBSA Private Account; I do hold one at ABSA, and there is simply no comparisson between the two. It is like Venus vs Mars.

I get the impression SBSA think they are doing me a favour to give me these accounts... well, by eggs or by bacon... they are mistaken.