JW
Jurie W

1 reviews | Active since Nov 2012

04 Feb 2020, 09:36

Pathetic bunch of ******

I was unable to get a settlement letter for a loan. I would like to settle, but cannot get the letter from them. They close the branches but still cannot help you when you call them. Forcing you to go to a branch and spend 2 hours there standing in their lines waiting the day by, instead of earning your living. Ie they do not want you to settle your loans with them, then they would earn more and more interest, thus they make things harder for you, in this economic climate one would think that this poor economic practice would not be the case. In a country with consumer more in debt than ever one should be incentivised to settle loans early. oh no not with Standardbank they would rather exploit the interest further and squeeze the little income earner for as long as they can with interest due.

Ladies and Gentlemen:

I give you the worst bank in the world: "Standard Bank!" - oh shucks, no applause? wow I guess everyone knows it already and still the bank does noting to improve the basics.

0
Replies (4)
Standard Bank
Standard Bank's reply05 Feb 2020, 03:48
Official
Hello Jurie
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat
Complaint Resolution Centre
*** 
*** (fax)
*** 
 
JW
Jurie W's update05 Feb 2020, 15:18
Reviewer Update
Your Dismal customer service has still not bothered to contact me back. You remain the worst bank in the world. Congratulations on retaining your title.
JW
Jurie W's update06 Feb 2020, 13:52
Reviewer Update
It is now the 6th ans Still waiting for that phone call. Standard bank is still the worst bank in the world. i have had no correspondence from them other than the above comment to say that they will contact me shortly. this is 2 days of interest additionally charged that i could have settled by now. had they been honest about their business dealings.
JW
Jurie W's update07 Feb 2020, 11:08
Reviewer Update
I have now given up waiting and have called Standardbank to try desperately to get a settlement letter.