Pathetic branch and store service

The worst servicing bank ever!! On Monday my husband and I went to enquire on our homeloan at the Tygervalley branch. We sat there for 20min and not a single person acknowledged our presence. Numerous consultants walked past us and not one of them offered to assist. Then yesterday I called the call center and the house was homeloan department was overload with calls and I think it was the transactional department who took my details for a call back. Up until today I have not received any call from Standard Bank Home Loan department. If this is type of service we are receiving now. I am strongly considering service providers for our home loan even if it means it becoming an additional expense! Pathetic, I would never use them for personal banking and neither refer them to family or friends for personal or bond assistance.