Pathetic Branch and Admin service

<p>Im Gugu , A mother of one, i barely make enough to support my livelyhood. so i decided on doing a degree at Unisa. due to the funds they requested i was R1000 short, i asked Unisa for a extend they declined and said hey need proof of deposit to send my R2500 back. since they needed R3500 . this was months after i made the deposit , so i then went to the branch in JHB cbd back opposite of ANC house SAUER. and they created a reference number : ********** 301. I was told it will take maximum 5 days and ill get the reciept as i had the date , ammount and reference number , that has MY UNIQUE student number, i get a call from a lady who with an attitude told me she cant find it , i told her i work for Vodacom we have a thousand ways to track infor. she said she will give me a call, 10 minutes later i get an SMS. that my request is closed they cant find it i must go back to the branch , at the branch they told me they will have to create a new one ( ELVIS) .is the consultant there who told me with no interest on esca;ating this. Unisa is willing to pay me back Standard bank is standing in my Education way . I WANT MY 2500 BACK . </p>