pathetic bank with atrocious customer service

<p>A few years ago I had financial difficulties which tresulted In my Standard Bank cheque account being handed over to their legal department. At the time I had tried to make arrangements to repay my overdraft as best I could but they would not accommodate me and said if I didn't pay it in full they would hand my account over, which they did. About four years prior to this happening I had changed my postal address. When my account was handed over they claimed to have sent me "numerous" letters notifying me of the pending legal action. It was then that I discovered they had never updated my details despite me having gone in to the bank to do so. I then went in to the bank again and they assured me that my details would be updated (2013) fast forward to present day: I've been making monthly payments on my account and have since also changed banks. This whole week I've been harassed by Standard Bank and MBD (their legal bullies) about my "overdue account" and after explaining to about four different peopke this week that I have proof that I have indeed been making monthly payments on this account, this morning's consultant now claims that they have posted me letters indicating that I need to settle this account within x amount of days... when I told her that I had received no such letter she read my address from her pc and guess what.. Same b## address from 2007 that I had changed twice before. So I lost it and told her how irresponsible the bank has been to not update their system and keep sending my banking updates to an address I haven't lived at in almost a decade!!! She then said she unfortunately can't do anything about it and I should go in to a branch to sort it out. I also asked her why I was receiving multiple calls about my account in one week and she then said it was to ensure I would make payments and settle the account. I was like: "check your damn system woman I've not skipped a monthly payment in over two years." She then said they still needed to make sure. If you're so pedantic about settling accounts maybe try improving your customer service. Oh and I realised why they so anal about it... turns out they can't charge further interest on my account so they want all their money now.</p>