LD
Lauren D
1 reviews | Active since May 2017
25 Aug 2026, 16:47
Pathetic bank
Imy salary gets paid on the 25tg of every month today is the 25th and my salary was in later than usual but still on the same day Standard bank then charges me R390 for unsuccessful transactions. When contacting the call Centre to query this the agent was very rude and dismissive when I mentioned that I should not be charged given that my funds were in my bank account on the 25th. The agent then placed me on hold for 20 minutes where she proceeded to drop the call after telling me that it's common sense why I was charged.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Aug 2026, 17:08Dear Lauren,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2026, 17:08
Official
Dear Lauren,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Aug 2026, 12:44Dear Lauren,
Although we called, we were unable to reach account holder
Please include a time that is convenient for us to reach him.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach account holder
Please include a time that is convenient for us to reach him.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Aug 2026, 12:44
Official
Dear Lauren,
Although we called, we were unable to reach account holder
Please include a time that is convenient for us to reach him.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***
Although we called, we were unable to reach account holder
Please include a time that is convenient for us to reach him.
We look forward to hearing from you.
Kindest regards,
Standard Bank Hello Peter Team
***