lS
liezl S
1 reviews | Active since Nov 2010
05 Nov 2019, 22:29
Pathetic bank
On 6 Sept I closed my online trading account, and I was assured that it would be closed in 2 business days. They still have not confirmed the closure despite specifically asking for confirmation, but worse, they have now taken a further two months of R105 fee! Businesses with such bad service will not survive. I think we should start saying goodbye to Standard Bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Nov 2019, 04:05Hello Liezl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Nov 2019, 04:05
Official
Hello Liezl
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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lS
liezl S's updateReviewer Update
11 Nov 2019, 20:30Almost a week later and no contact from Standard Bank. Can you please confirm my account is closed and NO MORE money will be taken off my account. You already owe me R210.
Seq899534.
Seq899534.
lS
liezl S's update11 Nov 2019, 20:30
Reviewer Update
Almost a week later and no contact from Standard Bank. Can you please confirm my account is closed and NO MORE money will be taken off my account. You already owe me R210.
Seq899534.
Seq899534.
Standard Bank's replyOfficial
14 Nov 2019, 09:36Dear liezl
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Nov 2019, 09:36
Official
Dear liezl
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***