Pathetic bank

My dad’s banking profile has had numerous issues since there was an attempt of ***** on his account. For the last few months his credit account has been deactivated, which he need to reactivate and still does not appear on his banking profile to settle any outstanding amounts. Now he cannot perform any digital banking as no EFTs work from the mobile app or ATM. The Phoenix branch said he needed to update his app without checking if he was using the latest app, which he is. On a subsequent visit he spent 30minutes in the queue at the enquiries counter only to witness the consultant leave his desk and chat away with another staff member at the front entrance. Standard bank has frustrated him to no end, and I am pushing for him to change his bank after 40+ years. At standard bank UCount for nothing.