TS
Thato S
1 reviews | Active since Jun 2020
14 Jun 2021, 12:29
Pathetic back and forth by Standard Bank
I had a horrible back-and-forth experience with Standard Bank! On the 7th of May 2021 at 15:10 I received this message from them :” Good day. Your Standard Bank loan account is due for a refund. Please contact us on ***...” I called that number and he advised that he logged a query. On the 10th I was advised that the service request has been resolved. Today, 14 June 2021 I went to Fourways branch only for 45 minutes of my time to be wasted by stating : “We don’t see anything on the system”. How absurd!
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
16 Jun 2021, 00:45 Hello Thato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply16 Jun 2021, 00:45
Official
Hello Thato
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***