Pathetic attitude

This is my second complaint towards standard bank Manager who phoned me on the 19th March 2015. I am not happy about his approach. Instead of apologising for the bad service my mom got at his branch he tried to justify the situation & make me feel bad for writing the report. He ended up saying he will call my mom as the account holder & even today he didn't call my mother. What kind of service is Standard Bank offering to its client? This is really bad done i thought and when i phone my mom to find out if he did call to sort her matter out, my mom says she didn't receive call from Standard Bank.<br> <br> This is high time Standard bank train its employees about customer service as i don't expect such an attitude from management. I hope this time around he will do the right thing by apologising to the poor woman for the bad service they offered her.