Pathetic at Best

As an existing client of this institution and now having a requirement to open an account for my trust fund I contacted my private banker, who did not even have the decency to acknowledge my email and only after I followed up with them did they advise that they had kicked it down the road to "business" who would contact me, well a day later and nothing so I decided to call Standard bank and see what I needed to do to open the account. Some thirty minutes later and after being transferred 3 times to different departments only to be told that I needed to be transferred again I decided that Standard Bank obviously do not need the business.