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Shaheen B

1 reviews | Active since Nov 2018

23 Nov 2018, 15:17

Pathetic as previous review closed with no resolution

1. Can all the agent bank fees be reversed now reflecting as per credit card 20.11.2018 attached.

2. Account frozen from the 20th November due to fica that was updated in the last month at the lakeside mall branch. Then client is advised as per below

Forwarded from + ********** ********** 62: Urgent Notice: Your Standard Bank account *****8554 is at risk of being frozen. Kindly take your ID & proof of residence to the nearest Standard Bank. Queries? ********** 422.

0
Replies (2)
Standard Bank
Standard Bank's reply26 Nov 2018, 04:47
Official
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:  -          Email: ***    We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Niyaaz Jardine  Complaint Resolution Centre
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 *** (fax)
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SB
Shaheen B's update26 Nov 2018, 10:37
Reviewer Update
Good day Niyaaz Kindly confirm when can i have this resolved by? Regards Shaheen ********** 979