CK
Camila K
1 reviews | Active since Nov 2011
13 Jul 2020, 09:24
PATHETIC APP AND POOR SERVICE
WOSRT BANK EVER!!
I needed to approve a debi check via the app but then I am prompted to insert the OTP which never comes I did this the entire day on the 29th of June.
I called the 30th and was on hold for a good 30 minutes only to be told they are unable to help me as the debi check expired,
I swear if my debit bounces and I get charged a bounced debit order fee I will take further action because your stupid app doesn't work I must pay for it.
TO HELL WITH THAT!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Jul 2020, 16:31Dear camila
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Jul 2020, 16:31
Official
Dear camila
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Jul 2020, 15:31Dear camila
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Jul 2020, 15:31
Official
Dear camila
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***