Pathetic and unfair service

People are cutting lines at the bank. When asked to speak to the manager, we were informed that the manager was not present. We then asked for a senior, who then took her own time to attend to the situation. We had to call for her many times and finally when she attended the situation, she did not make the correct decisions. The guy that cut the line was assisted instead of being put in the back of the line. We all wait in the line to be assisted but this guy could go do his shopping and still come back to the same spot. This is just pathetic and should be addressed accordingly.