Pathetic and ridiculous service

I've been a Standard Bank customer for 19 years. I upgraded from gold to prestige in January, I'm paying prestige fees but my card hasn't been delivered yet, every time I call the bank I'm told my card has not been ordered yet I have to re-order, I've been doing this stupid process since 4 January 2016. Really disappointed with the service I'm getting from Standard Bank. I bet FNB would have given me my card already even if I was not a Private Banking client. Two years back I experienced the same problem, I had to cancel my overseas trip because Standard Bank FAILED to issue VISA verified card on time. I don't see you people living the ''Values'' of the bank. Audrey Kgabo from Staff Banking (5 simmonds street) hasn't been showing any concern regarding this, they keep on referring me to the next private banker. The service I'm getting is pathetic and frustrating. I called again this morning I'm told the card wasn't ordered, what the heck is that, Standard Bank service is making me sick.