Pathetic and poor service from STD BANK.

Im soo dissapointed in the extremely poor & terrible service STD BANK gives to their clients & this ranges from the call centre agents all the way to the jead mangement at STD BANK call centre. As a paying client my bond payments have not been deducted more than 3 times & then Std banks call centre agents ph me 5 months later to say that I misses a payment & interest is being charged daily & extra interest will be charged on the full balance because the payment was missed. When speaking to the STD agent, I requested to speak to a manager on more than 5 calls & asked for a detailed email of the interest charges & increase in bond fee. The agents all promised to send the email & that a manger would call me, bht its been more than a month & no1 has called me nor have any emails been sent to me as I requested. My bond bond fee has increased by more than R1200 in a matter of less rhan 5 months & this is extremely alarming to me. When i queried this with the call centre agent all she kept telling me is that interest rates have gone up 5 times in 2022, but when I requested emails for proof of this, she promised to sent it but didn send anything. I also asked if a payment was missed, why hanst the bank called immediately, why wait for 5 months after a payment has lapsed & all she could tell is the system is automated. This is extremely unprofessional & very poor & bad service. The quality of STD bank has dropped drastically & staff act as though they are doing you a favour. When something needs to be done from their side then they don't do teir jobs at all & if they do it's done incorrectly,but the company is super quick to charge their clients interest upon interest without even notifying their client & this is ********.