Pathetic and *********** service yet again from Standard Bank.

Item: Standard Bank
Rating: 1
Author: Nigel K

Once again has managed to live up to its *********** and pathetic service. On Monday 27/7/2020 I emailed ibsupport and customer service re an issue. Received email confirming that a consultant will respond to me “a valued customer “, within 48 hours. ( now over 72 hours and no response. This *********** and pathetic service just carries on and Standard Bank don’t seem in the least bit concerned. THIS MUST BE THE WORST BANK IN SOUTH AFRICA WHEN IT COMES TO CUSTOMER SERVICE.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

30 Jul 2020, 14:29

Dear Nigel

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Jul 2020, 14:29

Official

Dear Nigel

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

07 Aug 2020, 10:43

Dear Nigel

We sent you emails requesting further details, however we have not received a response from you.

This matter has been closed.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Aug 2020, 10:43

Official

Nigel K's updateReviewer Update

07 Aug 2020, 15:32

The email you mention has never arrived in my inbox , so who are you trying to deceive?

Nigel K's update07 Aug 2020, 15:32

Reviewer Update

The email you mention has never arrived in my inbox , so who are you trying to deceive?