Pathetic and Frustrating Service

I have received the very worst service at Standard Bank regarding my vehicle, after committing on settling my account with them.

I paid up the full balance of my vehicle and was left with the balloon payment but due to unforeseen circumstances I was unable to make constant payments. My account accumulated interest but I still committed to make payments towards for more than 6 months my balance did not change.

Upon requesting a settlement letter the balance was even more and I was informed that all the payments that I have been making were not allocated on the account and they can’t trace my payments.

I have sent numerous emails to Busisiwe Mamfene and their relevant department and no one is coming back to me.

The branch have a tendency of putting you on their phones to lines that do not even exist. I have been robed a lot of money from Standard Bank and no one is coming back to me. The misleading and incompetencey that I get from their staff is beyond. I would never recommend anyone to partner or finance with Standard Bank, there is no transparency.

How can I be told that my money was wasted? Their mangers hides whenever you are trying to escalate and they make no means or effort to assist.