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CLARIS H

1 reviews | Active since Jun 2014

19 Jun 2023, 14:23

Pathetic and fradulent service from standard bank vehicle asset finance

If it was possible to give a zero rating i would. Do not get vehicle finance from standard bank. I settled my vehicle account a month ago and to date the account hasnt been closed. Instead they even debit the account and take no responsibility. On enquiry its escalation upon escalation. Noone takes responsibility and call centre agents use false names or just leave you hanging when you call them.

This is the worst ever experience and frustration. Anyone looking for vehicle finance go somewhere else but standard bank. They dont want you to pay up your loan and will ruin your credit record instead

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Replies (2)
Standard Bank
Standard Bank's reply19 Jun 2023, 14:29
Official
Dear Claris

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Jun 2023, 14:50
Official
Dear Claris

Hope you are well.

We have noticed that our Complaints Resolution Center has responded to your complaint.

Our sincere apologies for the inconvenience caused.

Kindly do not hesitate to contact us should you need further assistance.

Best regards

Kindest regards
Standard Bank Hello Peter Team 
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