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CLARIS H
1 reviews | Active since Jun 2014
19 Jun 2023, 14:23
Pathetic and fradulent service from standard bank vehicle asset finance
If it was possible to give a zero rating i would. Do not get vehicle finance from standard bank. I settled my vehicle account a month ago and to date the account hasnt been closed. Instead they even debit the account and take no responsibility. On enquiry its escalation upon escalation. Noone takes responsibility and call centre agents use false names or just leave you hanging when you call them.
This is the worst ever experience and frustration. Anyone looking for vehicle finance go somewhere else but standard bank. They dont want you to pay up your loan and will ruin your credit record instead
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
19 Jun 2023, 14:29Dear Claris
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jun 2023, 14:29
Official
Dear Claris
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Jun 2023, 14:50Dear Claris
Hope you are well.
We have noticed that our Complaints Resolution Center has responded to your complaint.
Our sincere apologies for the inconvenience caused.
Kindly do not hesitate to contact us should you need further assistance.
Best regards
Kindest regards
Standard Bank Hello Peter Team
***
Hope you are well.
We have noticed that our Complaints Resolution Center has responded to your complaint.
Our sincere apologies for the inconvenience caused.
Kindly do not hesitate to contact us should you need further assistance.
Best regards
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2023, 14:50
Official
Dear Claris
Hope you are well.
We have noticed that our Complaints Resolution Center has responded to your complaint.
Our sincere apologies for the inconvenience caused.
Kindly do not hesitate to contact us should you need further assistance.
Best regards
Kindest regards
Standard Bank Hello Peter Team
***
Hope you are well.
We have noticed that our Complaints Resolution Center has responded to your complaint.
Our sincere apologies for the inconvenience caused.
Kindly do not hesitate to contact us should you need further assistance.
Best regards
Kindest regards
Standard Bank Hello Peter Team
***
