MS
Mark S

1 reviews | Active since Feb 2019

13 Nov 2019, 09:35

Pathetic and Disgusting Service

Only bad experiences from this bank. On 02 July 2018 I purchased a vehicle from MCH Motors which used Cape Autos dealer codes to facilitate the deal. (*******)? On this day I signed for the vehicle as the dealer promised the vehicle will be Standard Bank could not even detect this. This is though not what bothered me with the vehicle. The vehicle arrived approximately the 13th of July with multiple defects and I immediately notified the dealer that I do not want the vehicle as this is not the vehicle promised. They dropped the vehicle off whilst they knew I was not present at home. I have communicated all of this info to the bank, all and more and more than one year on, even returning the vehicle back to Cape Auto in Cape Town on my expense, Standard Bank still debits money's from my account for a vehicle I do not have in my possession. I have numerous communication from Standard Bank that shows that they have found the dealer liable, even the ombudsman ruled in my favour yet no positive assistance from the bank to me as the client. This is as low as a bank can get and I am now pursuing legal action as my business, reputation and family life was and still is impacted by this situation. I will post all info that I have and correspondence from Standard Bank as proof of their inapt ability to be assertive and support their clients.

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Replies (2)
Standard Bank
Standard Bank's reply13 Nov 2019, 16:15
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Dec 2019, 12:58
Official
Dear Mark Stevens

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to with the Motor Industry Ombudsman.

Kind regards

Clint Petersen
Complaint Resolution Centre
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