Pathetic and disgusting service

Business is very bad .Have no value for the clients and undermine the constitutional rights of the clients on matters of access to information and transparency on our documents that was signed in 2016.We were told that the student loan agreement is no longer available and yet the account is still open and the bank is debiting on monthly basis since from 2016 to date only the interest .Is it possible that the bank can charge 100 percent on student loan ?Furthermore, I'm question their integrity on the value of theeir business if they can ignore my emails sent to them regarding.Subsequent to that, why the manager CRC can be misguided on my matter in his position .I'm referring to the person at the Head Office . May I remind the staff members ignoring my emails to remember that it is within their obligation to render the service and ensure that my queries are attended and resolved .I demand a positive resolution .Standard Bank Head Office on my matter.The application was done through ECM where information was uploaded digital on the system.Surely you must have a backup system in place to ensure that clients informstion is protected and accessible when needed.Refer to PAIA, Act 2 of 2000 and POPIA , Act 4 of 2013.Standard Bank is a Corporate Body.Therefore you are expected to provide a mechanism through which information is obtained and accessible when required by the client