Pathetic and as usual Shocking Service

After having 2 business accounts and 2 personal account and receiving the most revolting service from the Newcastle Branch of Standard Bank from a so called business banker THAT NEVER RETURNED CALLS, EMAILS AND WAS NEVER IN THE BANK, I BELIEVE HE NEVER EXISTED I closed one business account and one personal account. The other personal account which was my husband's account, and he passed away April 2019. The other business account was inactive once covid struck like wise the bank. On trying to access my internet banking the OTP has been closed and I cannot activate it and now Standard Bank Customer Service want me to speak to my BUSINESS BANKER, Customer Service will put me through immediately to this person, who I believe doesn't exist, and wow the business banker doesn't answer, just proving my point ...........!!!!!!!!!! amazing. Standard Bank needs to explain why a simple email or call to THE BUSINESS, from this elusive Business Banker, asking why the account hasn't been used and to please keep the account active, is that so difficult. And they wonder why people give them a disgusting reviews and get angry.