JS
Jeffrey S
1 reviews | Active since Dec 2018
15 Jun 2020, 22:48
Pathetic. All accounts removed from cellphone app
Accounts removed fron Cellphone app for more than week since reporting and collecting a new card. Was told app will work after I collect a new card. 1 week later still not working. No way I'm going to risk Covid19 and queue for hours for 2 consultants again at the branch. Now app want me to scan ID. Smells **********
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Jun 2020, 04:05Hello Jeffrey,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply16 Jun 2020, 04:05
Official
Hello Jeffrey,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
30 Jun 2020, 14:35Dear Jeffrey
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***
Standard Bank's reply30 Jun 2020, 14:35
Official
Dear Jeffrey
Thank you for posting your comments.
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards
***
Complaint Resolution Centre
***