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tebogo B
1 reviews | Active since Dec 2019
23 Dec 2019, 08:47
Pathetic
App**** for further loan on 22 November 2019. Received notification that I need to provide additional documents on the 5 December 2019. I emailed the documents on the same day. I phoned and receipt of the documents was confirmed. Today I phone to check the progress. I am told the application was closed as I did not provide documents which they had confirmed receipt of. Did not bother to inform me that they no longer continuing with the application. A month of my time wasted. Only option now is to move the bond to another bank after 11 years of having this account. Pharhetic
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Dec 2019, 06:08 Hello Tebogo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply24 Dec 2019, 06:08
Official
Hello Tebogo
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
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tebogo B's updateReviewer Update
06 Jan 2020, 10:00No resolution except acknowledgement of complaint. Disappointing from such a big institution.Guess I have to consider alternatives
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tebogo B's update06 Jan 2020, 10:00
Reviewer Update
No resolution except acknowledgement of complaint. Disappointing from such a big institution.Guess I have to consider alternatives
Standard Bank's replyOfficial
07 Jan 2020, 13:22Hello Tebogo
The application is being reviewed and feedback will be provided to you.
Kind regards
Complaint Resolution Centre
The application is being reviewed and feedback will be provided to you.
Kind regards
Complaint Resolution Centre
Standard Bank's reply07 Jan 2020, 13:22
Official
Hello Tebogo
The application is being reviewed and feedback will be provided to you.
Kind regards
Complaint Resolution Centre
The application is being reviewed and feedback will be provided to you.
Kind regards
Complaint Resolution Centre
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tebogo B's updateReviewer Update
22 Jan 2020, 11:14The new application ( 322868) was closed again with no communication. This is beyond shocking!!!. Now when I want to give notice of termination of the bond as I am approaching another bank , they say 90 days otherwise penalties. What about the two months (60 days) wasted. It must be deducted from the 90. I will gladly pay 30 days penalties just to be rid off them. If their complaints dept cant help, then there is no hope whatsoever.
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tebogo B's update22 Jan 2020, 11:14
Reviewer Update
The new application ( 322868) was closed again with no communication. This is beyond shocking!!!. Now when I want to give notice of termination of the bond as I am approaching another bank , they say 90 days otherwise penalties. What about the two months (60 days) wasted. It must be deducted from the 90. I will gladly pay 30 days penalties just to be rid off them. If their complaints dept cant help, then there is no hope whatsoever.