MS
Michelle S

1 reviews | Active since Oct 2013

10 May 2024, 15:12

Pathetic

I went to the bank to check my account to cancel it . Debit orders stop however account was not cancelled .When I go back I am told I cant cancel because of the debits going off this account with no money going in it. I want this account closed and just like when I opened the account there was problems now problems to cancel .

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Replies (2)
Standard Bank
Standard Bank's reply10 May 2024, 15:14
Official
Good day Michelle

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 May 2024, 08:09
Official
Good day Michelle

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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