Pathetic

I really have an issue a few months ago I cannot even remember when I was browsing various accounts with standard bank considering moving all my banking I then online app**** for a mymo account within minutes of applying realised this is not what I want and called the call centre who said they cannot help me I must go days to the branch, I cannot get to a branch as I work yes 7 days a week so its impossible, how easy is it to open an account online but cant close on line now I am getting excess interest as I am not using the account I dont even have a card for this account, can you stop your **** and close the flipping account