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Angelique W

1 reviews | Active since Oct 2012

19 Aug 2020, 10:31

PATHETIC

We are living in a Pandemic where the world is going digital except Standard Bank! Didn't Standard bank close over 100 branches to go more digital?? What a joke!! My HIGH-RISK 75YEAR OLD GRANDMOTHER needs to change a debit order. Something simple? Apparently not. They are requesting her to come into the bank to do it. Thanks for nothing - lets put her at risk for your incompetencies!!!

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Replies (7)
Standard Bank
Standard Bank's reply19 Aug 2020, 11:09
Official
Dear Angelique

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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AW
Angelique W's update19 Aug 2020, 12:58
Reviewer Update
How does your automated message help my problem???

Standard Bank
Standard Bank's reply28 Aug 2020, 10:54
Official
Dear Angelique

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Sept 2020, 15:28
Official
Dear Angelique

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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AW
Angelique W's update03 Sept 2020, 10:45
Reviewer Update
Hi Clint,
Thank you for your reply.
Please resend the email as I can not see anything in my inbox.
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Thank you
Regards

AW
Angelique W's update09 Sept 2020, 11:49
Reviewer Update
Where is this email you speak of?
AW
Angelique W's update10 Sept 2020, 09:20
Reviewer Update
hello????