1 reviews | Active since Mar 2017

08 Jul 2017, 09:41

Pathetic

<p>So I needed to withdraw money at the ATM, whilst doing this, the ATM decides to freeze with my card in. After the branch keeps me waiting until they rebooted the machine they still have the nerve to charge me R130 for the card replacement which clearly was not my fault. The person replying to me via Facebook on the standard bank page also has the nerve to tell me I should check the 2017 pricing after explaining my issue! Such *********** individuals. No clue how standard bank is still standing. Just opened a new account but will definitely be moving to the better bank. #FNB</p> <p> </p> <p>I hope I'll be reimbursed for my time seeing that standard bank has ****** from me and that the Facebook page tells me I should waste MORE of my time by going into the branch to solve the issue. Such disappointment.</p>

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Replies (1)
Standard Bank
Standard Bank's reply11 Jul 2017, 15:38
Official

Dear Aniesa Chohan

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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