EC
Elvin C

1 reviews | Active since Jun 2010

11 Jan 2017, 15:12

Pathetic

<p>In Dec 2016 i accidently transfer money from my cheque account to my homeloan account. Contacted Standardbank and they charging me R200 just to click a button to reverse the transaction. After completed the forms that was mailed to me i recieved an sms confirming when the querie will be resolved. Today was the resolution date and when I contact them the consultant request me to resubmit cause according to the conslultant no paperwork was recieved.</p>

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Replies (4)
Standard Bank
Standard Bank's reply12 Jan 2017, 10:50
Official

Good day Elvin

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Jan 2017, 14:28
Official

Good day Elvin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply16 Jan 2017, 13:09
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 16 January 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Jan 2017, 13:09
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 16 January 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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