PH
Pieter H

1 reviews | Active since Jul 2019

26 Aug 2019, 15:12

PATHETIC

It is a pity that there is not a 0 Star rating. 5 times in two months Standard Bank ***** Department blocks our business card. 2 Times for the same transaction. Pleases note that this has been going off from the card for 4 months then suddenly they block it. I call tell them it is a trusted transaction. Next month blocked again. Other occasions blocked for other transactions. Today, the guy tells me I do not have signatory rights on the account and the account holder needs to call in. Please note that for more than a year I have had signatory rights on this account. STANDARD BANK - Sort out your house. Train your *********** staff. Or you will start seeing people walk out the door. I was shocked at reading the comments on Hello Peter and Standard bank not really making a big effort to correct. Luckily I have only had issues with Standard Bank ***** Department and Standard International Payments.

0
Replies (1)
Standard Bank
Standard Bank's reply26 Aug 2019, 21:29
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
***