Pathetic

To my dismay I discovered today when I wanted to make a withdrawal from account that Standard Bank had frozen the account due to a proof of address!!! No notification or formal warning just FROZEN. I then had to take time out of my work day to go stand in a line for over an hour. What bothered me the most there was so much elderly people that this happened to and you know what the response action in the way it was handled by your pathetic team was? Oh its just another day! After the consultant supposedly loaded the confirmation of address and stated it would be completed in two hours I checked after 18h00 and guess what it was still frozen. I then had to call the card division at my own expense, and I still can't access my bank account!