SP
Sandiso P

1 reviews | Active since Jun 2019

13 Aug 2019, 08:56

Pathetic

My name is Sandiso. I app**** for a elite account in Wynberg Branch standard bank on the 7th of August 2019. I was assisted by Carmin who processed the account for me. I asked Carmin because of time to do all the necessary things for me and I will come and sign off the account. She explained to me the benefits of having the account and how convenient it is. I was quite happy with the benefits and I even told her that I only want to boost my credit score and I don't need any form of credit nor loan or credit card.

To my surprise when I wake up the next day, a credit check was done on my name.

I asked Carmin why a credit check was done on my account, she responded by saying the credit check is done systematically. Like what the hell?

I did not give anyone a consent to do a credit check on my name and I want Standard bank to fix my score

0
Replies (2)
Standard Bank
Standard Bank's reply14 Aug 2019, 08:27
Official
Dear Sandiso
  Thank you for posting a comment.
   
One of our consultants will be in contact with you as soon as possible.
   
Regards,
Complaint Resolution Centre
Standard Bank
Standard Bank's reply23 Aug 2019, 10:04
Official
Dear Sandiso Pikela

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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