Pathetic

It is impossible to get hold of a specific person at a branch. I have been trying to link my sons savings account to my Internet banking for a month after going into the Greenstone branch to do this and a week later it was still not showing on my app. I tried to call but you obviously cannot phone the branch directly which I feel is pathetic and the person that I spoke to said that she could not do it, that it needed to be done by the branch so she emailed them asking that it be done. Another week later... Nothing... I emailed standard bank myself, nothing, I tried to phone and be transfered to the person, Eunice, at the branch that assisted me originally and after spending over an hour trying to get hold of her, with multiple dropped calls I asked that she be left a message to call me back with my details... Nothing.... I then phoned and asked to speak to a manager and after another half an hour of waiting my call was again dropped.... Terrible service and a huge waste of airtime and my time.