pathetic

This is the worst bank we came across. the last time i complained about your poor service., i was assisted within minutes. we were assisted on the 18 July 2017 by Alcano/Alkano for our business loan and we rescheduled our loan account as our loan was in arrears. we were advised that the new installment will be R2900 ( old R3465) and the term was extended to 20 months( old 10 months) .every month you have been debiting as per the agreement and now all of a sudden, come December we are receiving SMS'S and 20 calls per day for some bull****. why are you calling us if we are honoring the agreement. if the account was extended, why are we receiving calls advising that our account is in arrears. i want an explanation for this or i will take this further cause we are honoring the agreement.