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Rozanne O
1 reviews | Active since Feb 2020
16 Feb 2023, 11:32
Pathetic
Very unhappy with Standard Bank Vehicle Finance Department. Had to make several requests to deduct debit order installments for my vehicle every month. After several attemps, no success. So I made EFT payments every month to pay off my vehicle. So now, after I settled my vehicle, they started to deduct installments by debit order again. Now it is a struggle to get that installment refunded! Very Pathetic and totally unprofessional!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Feb 2023, 11:56Dear Rozanne
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Feb 2023, 11:56
Official
Dear Rozanne
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
17 Feb 2023, 10:29Hello Rozanne
Please be aware that despite our team's best efforts, calls to you have gone to voice mail. Please read the email that the team sent.
We're waiting for your response.
Kind regards,
Please be aware that despite our team's best efforts, calls to you have gone to voice mail. Please read the email that the team sent.
We're waiting for your response.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Feb 2023, 10:29
Official
Hello Rozanne
Please be aware that despite our team's best efforts, calls to you have gone to voice mail. Please read the email that the team sent.
We're waiting for your response.
Kind regards,
Please be aware that despite our team's best efforts, calls to you have gone to voice mail. Please read the email that the team sent.
We're waiting for your response.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
17 Feb 2023, 15:53Dear Rozanne
WE MADE THREE ATTEMPTS TO REACH YOU ON YOUR MOBILE AND SADLY COULD NOT GET HOLD OF YOU.
IN THE MEANTIME, WE WILL BE CLOSING THE MATTER, BUT WE DO HOPE YOU WILL CONTACT US IF YOU STILL NEED ANY ASSISTANCE.
KINDEST REGARDS,
STANDARD BANK SOCIAL MEDIA TEAM
WE MADE THREE ATTEMPTS TO REACH YOU ON YOUR MOBILE AND SADLY COULD NOT GET HOLD OF YOU.
IN THE MEANTIME, WE WILL BE CLOSING THE MATTER, BUT WE DO HOPE YOU WILL CONTACT US IF YOU STILL NEED ANY ASSISTANCE.
KINDEST REGARDS,
STANDARD BANK SOCIAL MEDIA TEAM
Standard Bank's reply17 Feb 2023, 15:53
Official
Dear Rozanne
WE MADE THREE ATTEMPTS TO REACH YOU ON YOUR MOBILE AND SADLY COULD NOT GET HOLD OF YOU.
IN THE MEANTIME, WE WILL BE CLOSING THE MATTER, BUT WE DO HOPE YOU WILL CONTACT US IF YOU STILL NEED ANY ASSISTANCE.
KINDEST REGARDS,
STANDARD BANK SOCIAL MEDIA TEAM
WE MADE THREE ATTEMPTS TO REACH YOU ON YOUR MOBILE AND SADLY COULD NOT GET HOLD OF YOU.
IN THE MEANTIME, WE WILL BE CLOSING THE MATTER, BUT WE DO HOPE YOU WILL CONTACT US IF YOU STILL NEED ANY ASSISTANCE.
KINDEST REGARDS,
STANDARD BANK SOCIAL MEDIA TEAM
RO
Rozanne O's updateReviewer Update
17 Feb 2023, 16:12I have rep**** via email as the calls couldnt get through.
Today I received the refund thank you. Dont know why people must complain first in order for things to happen.
But refund received. Thank you
Today I received the refund thank you. Dont know why people must complain first in order for things to happen.
But refund received. Thank you
RO
Rozanne O's update17 Feb 2023, 16:12
Reviewer Update
I have rep**** via email as the calls couldnt get through.
Today I received the refund thank you. Dont know why people must complain first in order for things to happen.
But refund received. Thank you
Today I received the refund thank you. Dont know why people must complain first in order for things to happen.
But refund received. Thank you
Standard Bank's replyOfficial
17 Feb 2023, 16:59Hi Rozanne
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply17 Feb 2023, 16:59
Official
Hi Rozanne
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team