PATHETIC

How standard Bank still does not want to take accountability is beyond me . The kind of service I have received and that I keep getting is SHOCKING.... Abdin, Dawud D, I have to be doing the investigations for him because he can not navigate or communicate with the ***** department. ( Lazy if you ask me .

We would not be here today if Standard Bank did not allow money to go off my account and I could not get my chronic medication . ..

LOOK AT THE REPONSE THAT Abdin, Dawud D decided to send me ..the information is not even correct .......WHAT NONSENSE IS THIS HONESTLY ?

Abdin, Dawud D Fri, Sep 22, 8:00 AM (4 days ago) to me, Nkoebe, ***

Good morning Victor

I am so sorry that you are not happy with our service.

When reviewing your concerns raised, we identified the following:

***** occurred on your account on 15th September 2023. You reported it to us on 18th September 2023. There was no ***** matter logged and Emma called the ***** team with you to ensure that the matter was reported. ***** matters take 5-7 business days to be investigated and thereafter feedback is provided. Not all clients are refunded after the investigation has been completed as it is based on the merits of each case. Due to the sensitivity of your health, we facilitated your case within 24 hours and did a same day refund as this also takes 1-3 business days.

We need to highlight that the *****ulent transaction that took place on your account was not due to any negligence or fault on the bank’s side. We have done everything possible to assist you as quickly as possible.

If there is anything else that you would like for us to assist you with please let me know.

Kind regards

Dawud

OH I AM NOT DONE WITH THIS MATTER AS I HAVE Said DAWUD